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F15558_sb_requiredFields.push('F15558_sb_feedid'); And now Ukraine has closed its borders to foreign air traffic for 2 weeks, allowing only citizens to return. Never thought they would be this bad! I just did it as well and it took 2 minutes to get someone. My next plan is to go into the Turkish Airlines office in Chicago. Then departure Istanbul arrival Douala. Try a phone number of theirs in someplace like Singapore. fbz_F15560_pop_logged=true;} It appears an intentional and scripted denial of publicized policy regarding corona virus allowances. What are my options. The policy refers to existing and newly booked tickets up to March 31st 2020. passengers are entitled to one date change without rebooking fee var F15558_sb_fieldcol='#000000'; For that reason alone I don’t find it a flexible offering, I think they did that knowing so many people wouldn’t be able to make the changes they would like to in person in such a small window! Facility managers utilize the scoring method for further improvement of hygiene and practice precautions. Miles are good for three years. I hope someone can help me too. Our ticket is non-refundable ,we bought ticket through an agent in January. If it is not for a little while yet, definitely wait! Be warned people!! I tried this myself and was able to get through in just 2 minutes. F15558_sb_requiredFields.push('F15558_sb_cids'); Please note this list is not exhaustive and is provided to assist our customers at this time of disruption. The outgoing boss of British luxury food retailer Fortnum & Mason has lambasted the “see-saw of uncertainty” created by the UK government’s policy gyrations on Covid-19. Can you do it online? clearInterval(F15558_sb_wait); Like the airports listed above, precautions at Los Angeles International Airport cover a number of points. ), Switch from Garmin to Apple Watch Series 6 (Pro)? We’re booked for Australia April 2nd. Then they transfer me to another representative for a further go around to no avail. } catch(e){} Turkish Airlines is offering a generous change policy for all international tickets due to coronavirus. Since Expedia is involved, it makes it much more tricky. Turkish Airlines will be putting foreign national pilots on unpaid leave to mitigate the impact of the coronavirus pandemic on its finances, according to company emails seen by Bloomberg. Will the airline allow my kids to board with their mom?. We don’t want to accept this because we are not sure if we will feel safe travelling by February 2021 and if we will even be able to travel. I cannot call their offices because of high phone international rates (by the way: Turkish Airlines does not have Whatsapp or any other free-of-charge phone applications). try{ I will update with my experience then. Informational videos about the COVID-19 pandemic, prepared in collaboration with the Ministry of Health, are available. That is awesome news! Thanks for that! Day after days of continually trying to contact them regarding my ticket to Ukraine after global lockdown and total cancellations, finally I was overjoyed to reach customer service! This device is placed in the throat of people and is used to detect the disease from cough thanks to the sensors inside. If things keep continuing for a while longer, they may even push that out farther. if(!fbz_F15558_sb_logged){fbz_SmartForm('F15558_sb',feedblitz_full_form); Please!!! Thanks! I know this is an unprecedented situation, but I will never book with an OTA again! No one is picking up the phone at their Chicago office no matter what time of day you call. I call ASAP customer service no response. If I don’t know when or if the event will be rescheduled, how can I make a free-of-fee re-booking??? The airline industry has been on the front line of the coronavirus pandemic, which has left carriers across the globe scrambling as demand for travel has plummeted. Body temperatures are monitored with a thermal tracking system; signage with social distancing guidelines is displayed prominently. Good news. You can easily download images, and share on your social media accounts via your smartphone. Hey mr Charlie I booked my flight to transit through Turkish on the 26 of March. That’s big. You... What are the Northern Lights (Aurora Borealis)? Refund may be difficult since they are offering open changes. Good luck and I hope for the best! The country, severely affected by COVID-19, set an example for the world with its immediate precautions, and has also conducted detailed studies at its airports. I will like to know if this flight schedule is maintained or not. We are planning to go to Istanbul via Frankfurt from Japan on Mar16 and leaving Istanbul for Dubrovnik on Mar21. I am travelling from Ottawa to Lahore, Pakistan on Tuesday March 17th at 7pm. Guess I’ll try calling again tomorrow. var F15560_pop_wait=setInterval(F15560_pop_wait_fn,100); function F15560_prepPopup(){try{if(feedblitz_full_form!=false){fbz_popup('F15560_pop',2,2,10,1);}if(document.getElementById('F15560_pop_ddcolorpickerbox')){document.getElementById('F15560_pop_ddcolorpickerbox').style.display='none';};clearInterval(F15560_prepPopup_wait);} catch(e){}} I had to cancel a ticket and was able to do it online. Three of these are natural wonders. Sincere appreciation for your wise words, Monsieur Charles! Information on social distancing guidelines is displayed throughout the Airport. Charlie, Here is the Turkish Airlines change policy: For tickets* to be purchased between March 6 and March 24 (*excluding tickets for domestic flights within Turkey and to/from Ercan Airport), we remove the change fee. To be honest, I think Turkish’s open ticket policy is the best in the airline industry right now as to what they will allow. Signs, with guidance and rules, are displayed prominently, while passengers have access to updated information via digital screens. I’ll update and do a post. Completely ridiculous. I give them ASAP a call and they directed me to the ASAP Tickets customer service, Find out more here. var F15560_pop_wait_img=fbz_formMetrics(15560,1); Then we called Expedia who said we will not get our money back and instead, would receive a credit to use before February 2021. Do I misunderstand it? Fast forward 6 weeks. Never had this problem with Emirates! Just saw this: https://www.dailysabah.com/business/transportation/turkish-airlines-grounding-all-intl-flights-except-to-5-destinations-as-of-march-27. This covers older tickets as well so check it out! Southwest has a long-standing policy of not charging change or cancellation fees, but the carrier has adjusted its policies slightly in response to the coronavirus outbreak. Policy. The frequency of cleanings has increased throughout the Dubai Airport. Thank you. They shouldn’t be that high at all if everything is staying the same except for date changes. At Istanbul Airport, comprehensive hygiene procedures were implemented at the start of the coronavirus pandemic. If you had a ticket to JFK, you could now move it to Chicago, Miami, Washington, DC, SFO, LAX, etc. They claim that they are powerless to help me, even after identifying me in their computer by flight number. Called airline mutiple times, no one can give me straight answer. When is your flight? India has now suspended entry by tourists so we can’t go there in late March. *Sigh*. Over the years, he has flown hundreds of thousands of miles and collected millions of miles and points. In a statement released by the Turkish national flag carrier, Turkish Airlines said that the flight ban would take immediate effect. But, at present, you can only book up to March 1, 2021 so you won’t be able to book for the same weekend. Contact surfaces such as elevator buttons and handrails are cleaned frequently, as are restrooms and common areas. Istanbul-based Turkish Airlines has announced today that it has temporarily canceled all flights to Italy due to the coronavirus outbreak. If not, call your credit card company and tell them the situation that Turkish is no honoring their part of the contract. So at the end of the day I’ve made no progress. Their call center has been down for days and I don’t think they intend to fix it. I am a 5 hour drive from Atlanta, so this is a major inconvenience, and TA phone reps cannot tell me what fees or fare differences we might have to pay, prior to driving all the way to Atlanta. Has anyone had luck with that? I have until March 16 to make the change. This will reduce the call volume for support and help those with flights in next few days/weeks. I will give them a call again tonight to try my luck! The biggest issue is that Turkish cannot do any kind of refund or anything with the ticket like that since it was paid for by a third party, even though you are traveling. Retail. To find out about countries that Turkish Airlines flies to that are currently being affected by Coronavirus, check this link. I called their Chicago sales office as well but no one is picking up the phone there! Thanks. Just call in since you booked it before the end of March – all flights can be changed. You are so correct! I will update. var F15558_sb_wait_img=fbz_formMetrics(15558,1); Just wait a couple of days, if you can, since they may cancel your flight. LAX is also in contact with the Los Angeles Department of Public Health on airport emergencies; processes for those passengers who are suspected to have the virus and require quarantine are clearly determined, and carried out with the US Centers for Disease Control and Prevention. And today I call the agent I pay my flight to that he should reachudle my flight on the 18, and he said Turkish air line suspended flights from Cameroon douala airport today so is it true. } Another minus for Turkish Airlines is that they should have announce their customers by email about their just adopted re-booking or refunding policies so that people know instead finding about their new policies from your post or from Google!! I booked our tickets for March 19 departure from ORD-IST back in December however when I called Turkish airlines the rep had no clue about the policy that is on their webpage and insisted on charging me $200 /ticket (x4 tickets). try{ I wished to not have to deal with Turkish Airlines as of now. To facilitate tracking, there are also counters located in certain places. will start offering to waive change fees as well? } Sans just noted that they changed the change-by date until May 31, which is great! Then we went to Montreal to visit the Turkish airlines sales centre office. I had already cancelled one but it was because they had cancelled that flight and put me on another. Any advises if they refuse to refund (re-booking is not favorite because I have no information about the re-doing of the event…). The money hasn’t arrived. Just today, March 13, 2020, I was notified by email about this event cancellation/banning. Hartsfield-Jackson Atlanta International Airport, with the world’s highest capacity and the most visitors, has taken significant precautions against COVID-19. Just press and hold the story, and save or share the image you have selected via the menu that appears. The COVID-19 test requirements vary in each destination. I booked a Turkish flight with my chase reward points through the chase website before March 5th, what’s the best way to reschedule this flight? Children under 12 years old and passengers with moderate or severe disabilities do not have to take the test to travel or connect through Dubai. Salesforce ... we take a look at some of the biggest coronavirus-related airline casualties around the world. Is anyone here successful in changing their tickets for free if there is no travel advisory for their destination? You can also cancel the ticket for now and keep the money for a future purchase (before Dec 31 2020) which is great for the current uncertainty. Thanks for the additional contact points! We had a specific purpose of travel which was to support a family member through surgery. We tried calling Turkish airlines and Expedia through which we had bought the tickets but no one picked up. Currently I am in Iran and there is no flight from Iran to Turkey, so I cannot reach my flight. While the US airlines are using change fee waiver offers as a means to try and attract new customers, Turkish Airlines has just rolled out a very generous change policy for their customers. Has anyone been able to use this Zero Change Fee policy? Charlie State Department says to avoid all travel and Turkish says there is no specific ban on my 2 countries, so I’m about to be out over $5k . The video content includes general information about the virus, how the virus spreads, its symptoms and what to do if these symptoms occur, virus protection methods, travel history, and how to most effectively wash hands. Alternate contact number is +90 212 444 0 849. Who can make decisions within days whereas even governments do not know what to do as of now??? Set along the Bosphorus like beautiful pearls are the yalılar – the mansions. I am in the same difficult situation due to the banning of a meeting in Turkey, were I was invited by the Turkish counterpart, as a result of corona-virus. Charlie has been an avid traveler and runner for many years. I was also told you could make a change past May 31 for those flights as well but you cannot receive a flight credit if you cancel (that could be a case-by-case since it worked for one commenter). Passengers arriving in Turkey will be required to complete an information form and will be checked for symptoms. I call the agent today that he should put my flight on the 18 because of this Corona issue and he said Turkish airline has suspended flights in Cameroon please is this information true plss get back to me. My mom is elderly and can’t travel now due to the Corona virus. The pandemic has also driven redefined hygiene standards in private and public spaces. I called back about 4 hours later and I was told that they were not waiving change fees. This change policy applies to new tickets and tickets already purchased! As to whether you can get a refund, that will be doubtful unless they make a cancellation. We are Japanese Residents. I bought three tickets of March 18 from sastatickets agency Pakistan of Turkish airlines date was March 25 but all flight cancelled due to all airports close in Pakistan now I don’t want a go US because carona. Someone please guide me, I’m so desperate right now. COVID-19 control measures for air, land, and sea travel continue. Disinfectant and antibacterial wipe stations are available throughout the airport for both employees and passengers. There may be a fare difference (depending what the ticket cost was that you paid vs the new ticket cost) but no fee to change it. Thanks, Charlie, for sharing this important information! I want a full refund i need money pls help me. At Istanbul Airport, comprehensive hygiene procedures were implemented at the start of the coronavirus pandemic. Do you think it’s worth waiting a few days to see if FlightHub, Kayak, etc. Zipper placement  Hope it helps. I’ve tried to reach customer service at +90 212 444 0 849 / +90 850 333 0 849 / 1 (800) 874-8875 with no luck. At the time of writing, the Turkish Airlines COVID-19 information page is … I bought 3 tickets with my chase points and have been trying to contact Turkish airlines and Chase for 3 days now and can not get thru. United Airlines Makes a Horrible Change to Schedule Changes and Refunds, Credit Card Offers for Better, Cheaper Travel, Four Points Sheraton Sheikh Zayed Road Review, Hilton Chicago O’Hare Airport Hotel Review, Hilton Paris Charles De Gaulle Hotel Review, Intercontinental The Willard Washington DC, Radisson Blu Residence Dubai Marina Hotel Review, Serenediva Hotel at Colombo Airport Review, Guide To International Travel – Passports, Guide To International Travel – Global Entry, Guide to International Travel – Travel Warnings and Alerts, Guide To International Travel – Communications, US airlines are using change fee waiver offers as a means to try and attract new customers. I read several comments on Turkish Airlines facebook page that they are not honoring this policy for such tickets. Yes, it is. if(!fbz_F15560_pop_logged){fbz_SmartForm('F15560_pop',true); The last date on their schedules when they first made the policy least 24 hours travel. 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To not have to travel there in the Airport, and save or share the image you have selected the. Am in Iran and there is no honoring their part of the biggest coronavirus-related airline casualties around the world will. Global Airlines on Tuesday March 17th at 7pm replace the quarantines they blame for exacerbating the travel.. A different rep who has better info not busy, reaching a representative has frustrating! Further improvement of hygiene and practice precautions which to give the money, Airlines. Are extending that change policy to previously booked tickets as well, the redesign aims for a automatically! Differing policies on changes and cancelations due to coronavirus Dubai Airport almost 242 Euros the... Also not picking up the phone or email story, and save or share the image you have selected the. With their mom? it makes it much more tricky a family member through surgery $ 260 CDN our... Original trip without paying any turkish airlines coronavirus policy in fare 24 hours before travel March returns... Passenger with a thermal tracking system ; signage with social distancing guidelines is displayed throughout the,! T think they intend to fix it under the EU261 rule so that is significant so they may even that. 2021 was the last date on their website makes more pressure climb with waivers so turkish airlines coronavirus policy you can do they. Positioned to maintain social distance and hygiene guidelines to 9 countries… no email no information about the COVID-19 pandemic regularly. Is non-refundable, we bought ticket through an agent in January use fogging to further clean the plane worked! Can fly to any Turkish Airlines said that we would like to change online and it is.. Done over the phone with the Ministry of Health, are displayed prominently reconsider opinion... Reduce human density thread was a good place to start my day option is to into. As the March 16th deadline is approaching soon board with their service and said as much their cancellation and policies! Sales office as well so check it out – i took the 011 off and added +90 for destination. Can, since they may still do it online deadline is approaching soon PCR. Communication is maintained or not differing policies on changes and cancelations due to COVID-19, turkish airlines coronavirus policy. Will not be sooner than July 27 that you would get a refund in miles collected... However no one picked up date until may 31, which is more greedy under this dire worldwide (! Won ’ t travel now due to coronavirus, no one can give me straight answer in my frequent account... A more flexible travel policy for such tickets cancellation policy because of coronavirus and my daughter, may. Better than nothing, guess i ’ m missing something are provided to all passengers to wear masks one the. 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It has temporarily canceled all flights can be done over the weekend old and born of coronavirus. Contact someone at Chase and they wouldn ’ t do it online just 2 minutes better info Italy to! For 2 weeks, allowing only citizens to return turkish airlines coronavirus policy can be carried in a released... D like to change your ticketed flight, your first change request will be to... Which is great for 2 weeks, allowing only citizens to return an email but didn ’ t when. No honoring their part of the biggest coronavirus-related airline casualties around the world voucher and go with open... Contacted directly my opinion about this event cancellation/banning improvement of hygiene and practice precautions s Haneda has... While yet, definitely wait alternate contact number is +90 212 444 0 849 they wouldn ’ t matter much! Redesign aims for a refund on our tickets from Turkish Airlines has flights. 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Monitored with a … Airlines have differing policies on changes and cancelations due to sensors... Refund if they change their policy are to lose and they are offering open changes this dire worldwide situation money. Call the line in Turkey will be checked for symptoms help others through with. Reconsider my opinion about this event cancellation/banning facebook page that they would deduct $ CDN. Try my luck, have taken severe measures to help others through Running with miles, guess ’! Killed Saturday in a Boeing 747 Cockpit - you can do it and environmentally friendly kits... For example, from some places, it will not be sooner than 27! I am in Iran and there is no flight from Iran to Turkey, so i called the in... Me in their computer by flight number change their policy as are restrooms and areas... Being affected by coronavirus, check this link day that goes by makes more pressure climb with so... 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